Operational Stability & Expert Helpdesk Support
Multi-tier wholesale helpdesk services delivering proactive monitoring, incident triage, rapid resolution, and dedicated vendor TAC coordination across 5 mission-critical practices.
F5 Managed Support Services
Executive Summary
ICM Consulting proposes comprehensive F5 Managed Support Services providing operational stability, performance optimization, monitoring, troubleshooting, and vendor coordination for F5 environments.
Scope of Services
- F5 BIG-IP Administration
- LTM
- GTM
- ASM/AWAF
- APM
- iRules
- SSL management
- Load balancer changes
- Health monitors
- Virtual servers
- Pool/node management
- HA support
- Troubleshooting
- Root cause analysis
- F5 vendor case management
Services Not Included
- New F5 designs and deployments
- Major architecture redesigns
- Custom application development
- Data center migrations
- Security audits
Helpdesk Service Pricing
Wholesale, distributor, and reseller pricing per month for each service package.
Sold in 10-hour increments.
Bronze
- Typically, up to 4 physical or cloud devices
- Up to 20 tickets per month
- 8x5 Helpdesk Support
- Monitoring
- Monthly reporting
- 4-hour SLA
Silver
- Typically, up to 20 physical or cloud devices
- 21 to 80 tickets per month
- 8x5 Helpdesk Support
- WAF management
- Change management
- Monitoring
- Monthly reporting
- 2-hour SLA
Gold
- More than 20 physical or cloud devices
- Over 80 tickets per month
- 12x5 Helpdesk Support
- Mission-critical networks
- WAF management
- SSL certificate administration
- Architecture reviews
- Capacity planning
- Technology roadmaps
- Quarterly health assessments
- Incident management
- Vendor TAC Coordination
- Change management
- Monitoring
- Monthly reporting
- 1-hour SLA
Based on a 2-hour average time per ticket.
Client Benefits
Reduced risk, faster incident response, proactive monitoring, expert administration, enhanced availability, security improvements, vendor escalation support, and predictable operating costs.
Cross-Technology Comparison
Wholesale purchase price per month. Select a practice for full details.
Provide Your Feedback on This Proposal
Let us know your thoughts or specific SLA requirements. Submitting opens an email to info@icm-consulting.us.